Frequently Asked Questions
Everything you need to know about shopping with Label DKI
What is the typical shipping timeframe for my order?
We process all orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international deliveries may take 7-14 business days depending on your location.
How can I return or exchange a garment?
We offer a 14-day return policy on all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.
How do I ensure I am choosing the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
What payment methods do you accept?
Label DKI accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Are your fabrics sustainably sourced?
Commitment to quality is our priority. We work closely with ethical manufacturers to source premium, long-lasting materials that minimize environmental impact while ensuring luxury comfort.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.